Key Account Manager

Oslo, Norway · Sales · KAMOSL


We are looking for a Key Account Manager to create long-term, trusting relationships with our customers. The Key Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Your responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Requirements

  • Experience from similar roles in the broadcast/telco/IT-industry will be high appreciated.
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience with CRM software (Salesforce) and Gsuite is appreciated
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

  • You are precise, proactive, independent and structured by nature. When a project runs into problems, you are the one who comes up with suggestions for possible solutions. You can prioritize and distinguish clearly between the details and the big moves in order to ensure progress. You have a technical and business oriented orientation and a strong desire to produce results and superior customer satisfaction. You delegate and communicate. Finally, you are ambitious, both on your behalf and on behalf of the company.


    About Mediability

    Mediability is a Scandinavian provider of products, solutions, and support for the broadcast and media industry. We offer the very latest in technology, consulting and managed services.

    Mediability was founded in the summer of 2016 when three of Scandinavia's best providers of media production solutions joined forces. The Group has a turnover of just under 300 million, and operates with companies in all of the three Scandinavian countries and the UK. The group is the result of a merger between the Scandinavian companies AVIT-Systems, Video 4 and Mediateket. The headquarter is located in Bergen, in the future-oriented Media City Bergen.

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    About the majority owner; Atlantis Vest

    The majority owner of Mediability, Atlantis Vest, is the investment company of the Rieber family. Atlantis Vest has a long industrial history, and they currently have three business areas. The major business area in Atlantis Vest is Direct Investments, where Mediability is included as one of the seven companies they have in their portfolio.

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